locked out of account because changed number, called customer service, she said I need pic with name and date. I said ok. Then left me hanging for years. I tried to open another account they said no only one. poor services man! Customer service name was pia. they emailed saying they dont understand so I sent this to them now: Complaint: On my attempt to log into my account xxx two days ago, I encountered an issue as I had recently changed my mobile number. Seeking assistance, I reached out to customer service representative Pia, who advised me to provide a picture with a sign. Agreeing to comply, I inquired about the appropriate channel for sending the picture. Unfortunately, Pia did not respond for a duration of 30 minutes, despite my attempts to communicate through multiple messages. Frustrated with the situation, I decided to register with xxx, but I received an email stating that I am unable to have two accounts. In an effort to rectify the situation, I sent my driving license to xxx. I am deeply disappointed with the subpar customer service experience I have encountered, as it has resulted in a loss of opportunity amounting to £698.99.
