I was trying to get access to my account but I changed my number recently and the app did not allow to 1. receive a code after I typed in another number and 2. to use the In-chat option. My last choice was to contact the customer which keep sending me in 1-2 weeks emails where they are asking if my request is still relevant. In the end of the day I managed to solve my problem my myself. But it just a bad support.
