What an absolute abomination their customer support is. I‘ve been using Crypto.com since 2020 and I‘ve had no issues until I got locked out of my account because I was trying to log in from a different country. I contacted their customer support to try and get the issue resolved. I got connected to one of their „Specialists“ who are NOT specialists at all. They first said it was a problem with the one time password (I don’t have one time password active) but I went along anyway since I thought the must know. It took them TREE days to deactivate the OTP and it didn’t fix the issue. They then said it was cause I wasn’t using the passkey feature on IOS I did that and it still didn’t work. I then sent them another screen recording of the error and they then said it was cause I was using an outdated email link to verify my login (I wasn’t). At this point it has been FIVE DAYS since I contacted their support. I gave up at this point. I‘m switching to a different exchange and I don’t recommend anyone uses Crypto.com. Its great until you have an issue and their customer support won’t help you in any way. They will just throw random reasons at you as to why something doesn’t work but these supposed „Specialists“ have absolutely no idea, some of them can’t even type a sentence without grammatical errors. Laughable.
