Crypto.com has been a terrible experience overall. My account has been on temporarily paused since 11/24 with $2000 being held hostage and no responses of any resolution from the chat and email of the customer support team.Whenever I follow up with them, the customer support team use scripts or AI for their responses. I feel as though that these are not actual people working in this team. My first initial chat with them closed, because they have not updated me since then. They have led me on for hours to believe that someone is looking into this, but afterwards those hours are up, they say that they'll notify me on a update in a few hours. On the next day, I went back to the chat to see that there were no updates and had asked if this was going to take a week or month to resolved. To my surprise, they say that they do not have an exact timeline. After giving them a week, I opened a second chat to see that they have not resolved the case. I've requested a way to contact higher management, and was left without any further responses. Again, I tried to follow up an hour later, but I believe that the chat has been muted. Crypto.com are complete scammers.
