My experience with crypto.com, spanning back to 2018, started on a promising note as a free user for around 6-8 months. At 18, I took the plunge, investing all my savings to enjoy the enticing perks like UNLIMITED lounge access, Free Netflix, and more. Eager to share the excitement, I roped in friends for the enticing $50 referral benefit. Little did I know that this was just the beginning of a series of disappointments.The downward spiral began with an exorbitant $50 SGD upgrade fee to transition from the free version to the Royal Indigo plan, coupled with the sizable amount they held in my account for months. Despite a lucrative opportunity to unstack and retrieve my investment, which had surged by over 50%, I held on for the allure of continued benefits, especially the UNLIMITED LOUNGE access. Upon unstacking, I engaged in multiple cryptocurrency exchanges, only to witness the value of MCO plummet over a relentless three-month period.Frustratingly, when I decided to sell approximately $1000 worth to BTC, the bombshell dropped – MCO was abruptly discontinued, mandating an exchange to CRO with incentives. Despite converting a substantial amount less than 24 hours before the announcement, my request for consideration was flatly denied. Moreover, seeking compensation for the defunct upgrade fee during this tumultuous period was met with the same dismissive response.During a holiday in Malta, contemplating a visit to their office for resolution, I was shocked to discover they were only registered there, with no physical office. Adding to the disillusionment, the once 'unlimited' lounge access is now capped at a measly 4 visits per year, a significant downgrade. One would assume that, given their hefty advertising budget for user acquisition, they'd prioritize customer satisfaction for existing users. Alas, not with CRYPTO.COM.Disheartened by these developments, I've withdrawn all cryptocurrencies and funds from my account. I'll patiently await a response from customer service via TP for 14 days, and if no resolution is reached, I'm left with no choice but to escalate the matter to the ombudsman.
