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Keep taking money after you stop membership.

Had a REALLY bad experience on Crunchyroll. I live in Denmark so most of the anime I actually wanted to watch I couldn't because of area restriction. Which made me quit my premium membership. I did that in July 2017, however they kept charging me the money for the premium membership in August, September and now in October. So ofcourse I wrote to them, cause on their website on my profile, I am no longer a premium member and you can CLEARLY see when I quit my membership. But I can't even use the benefits even though I have clearly paid for it. I contacted them through their website in september, the way they tell you to, but I never got a reply. Then I removed my card info in hope they couldn't charge my card again. Then after they charged me this month I wrote to them again both on their website, the way they ask you to, and through email, in hope of getting through to them. They NEVER contacted me back. This website OWE ME MONEY!! I had to block my card and get a new one, just to hope that they won't keep taking my money. I am sure that this place is okay if you know you wanna keep your membership there but be careful. The only reason it get's two stars is because they DO have a lot of good anime and I do like the way they show the episodes, they just didn't have most of the anime I wanted to watch.

2
Date of experience: Oct 11, 2017