Just 3 things, crunchyroll anime, crunchyroll store, and crunchyroll customer service.Crunchyroll anime. It’s good, the visuals are clear, audio is great. The only downside, there are a few anime I wanted to watch that weren’t available. I get no ads due to a subscription but before that, I had no problems, sometimes the ad wouldn’t play but it would go back to the anime.Crunchyroll store. It’s ehhh, the only pro seems to be that the prices are good for being cheaper than retail but still brand new. I have had manga come in folded, not because of the shipping but the packing in the warehouse. Now, I only order from crunchyroll if I have no other option. Preorder is a bit flawed. I have ongoing preorders and I realized the wait wasn’t a one time thing, rather the usual. Preorders ship way later than the expected date, I was okay with a few days but I’ve had to wait for a while for multiple orders to ship. It’s made me think if it’s just better to buy it after it’s already out …which defeats the purpose of preordering.The customer service was okay. I’ve only had to contact them once and I had a good experience. The process to get a refund for damaged manga was a bit confusing since there wasn’t a clear cut of how the process would be. I went through the bot on the website where the policies are, who directed me to a person, who then told me another person was going to contact me through email. The process thereafter was simple, quick and well explained, I got my refund in a span of 2 days from the day I first started contacting customer service (it was pending for a few days but that was just the bank process).
