crocs

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Poor Croc Customer Service and I still havent received my Refund

Ive bought Croc products online and had to make a return due size issues. My refund of over $200 has not been issued to me. Paypay say Croc have canceled the refund and Croc say we have issued the refund. While I say I have no funds in my account and a clear paypal account message saying the refund has bee cancelled. The communication exchange between Croc Customer Service (Ana from Crocs Ecommerce Team) and I, emails going back forth, has been and still is extremely poor asking for details I have already previous provided in emails. It has now been over 7 weeks and I am still waiting for my refund! I will never buy from Croc again.

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Date of experience: Jul 07, 2018