I ordered some lovely pink crocs for my granddaughter went a size up as advised on the web site. When they arrived they were to small.... I returned them on 8th May 2019 and had been advised by a customer service representative that they were received back on 15th May 2019 and my refund had been authorised. Today 18th June still no refund has been received and I have been waiting 4 days now for a representative to come back to me with proof of the refund. ITS JUST NOT WORTH BUYING OFF THE CROCS SITE UNLESS YOU WANT TO END UP OUT OF POCKET.......