I've read the first 10 reviews here and it's sad that most of the complaints were about customer service. I did not order my Croc's through their website. So I cannot comment on that experience. However, I will comment on the product itself. I own several pairs of crocs in different colors and styles and one thing that is consistent...comfort. Probably one of the most comfortable footwear I own. :-)I gave 4 stars because I have a pair that didn't last very long because there was a thin piece that snapped off. It's the design that I'm not really surprised it broke off so easily. :-(
