I've had three orders cancelled over the past 10 days. Each time I place my order I get a cancellation email 3 or 4 days later. Every time customer service gives me a different excuse but are yet to offer an actual solution. I wasn't charged for the first two orders, frustrating, but whatever. After placing the third order I contacted customer service and was assured it had gone through and I would receive a tracking email soon. Sure enough, the next morning I received another cancellation email and this time my credit card WAS charged! Contacted customer service again and was basically told "too bad" and a refund would be issued within 2 or 3 days...two days later and still no refund. I can't believe how bad the customer service is for such a large company. It's like they truly don't care. I've filed a former complaint with the Better Business Bureau, but I'm not sure that'll do much. Crocs truly doesn't care about its customers and a quick search online will confirm that. You'll be hard pressed to find a positive review about the customer service. Long story short....STAY AWAY!
