I made a purchase through the website the other day only to be partially cancelled without notice, even though the money was fully charged from my bank account. I contacted customer service to see that was going on and they told me that the product had sold out while the payment was still being processed (why aren’t the products reserved while processing!?). I was given a 30% discount code to use on another order. Bear in mind I made an initial purchase of 90€ to get free shipping. On this second purchase there was no way I was going to pay 70€ minimum to get no delivery fees, so this second order was going to cost me more than the initial one, still I decided to go ahead with it. Unfortunately I messed up the shipping and billing details on this second order so I contacted customer service once again for help. They rudely told me changing the details would be impossible, so I asked to cancel the order and they said they would. I have screenshots where they specify my order number and guarantee a refund for that, As I didn’t receive any cancellation email I decided to contact them again today. I was told that no order was cancelled and that the refund was regarding my first purchase.They said there was no way to cancel the order, no way to change the details, no way to do anything. Contradicting themselves once again, very frustrating. So I asked how to submit a formal complaint. They told me I could go on the product page to write a review of the product. I explained that I love the products, I only have issues with the customer service. So they said I would receive an email to write a review. Guess what? I didn’t. They are rude and unhelpful. I have proof of all of this mess in screenshots.Not only will I never be buying here again I will also tell everyone how really bad this service is and how no one should buy these products from at least the original website. Worst customer service ever. The lack of organization is astonishing. Do not recommend. Will never buy again. Rude, unhelpful, uncoordinated.
