Ordered my CROCS on November 15th. They have not shipped yet and I called customer service two weeks ago and was told they had delays. Emailed at the beginning of this week was told I'd have a response in 24-48 hours it's 5 days later and no response! This is absolutely horrible customer service!!! I'm calling again Monday and asking for my money back. If I don't have it by Thursday I'm contacting my bank to get involved as I paid with credit card.