I wish I could give them -10 star rating. I ordered shoes for my kids for Christmas and still not prepared, so I attempted to email the company. I got a response from some company (crocsd3) saying I never ordered from them even though crocs website had this email on there. Fed up with the crap I called customer service and waited 30 minutes to get through. They clam my order will arrive before Christmas but I have little faith, so I guess I’m out of 100 bucks. Absolutely horrible do not order from them!!!