Ordered Nov 27 and still not shipped. I have followed up a couple of times to be told there are shipping delays due to “strong seasonal demand”. So very disappointing. If they were aware there was “strong seasonal demand” preventing timely fulfillment of orders, they should have been advising customers at the time they placed their orders, especially around Christmas. Oh wait, then they would lose business and their stock price would fall.I do all of my Christmas shopping on-line and this is the first item I ordered and the only item I haven’t received…not only not received, it hasn’t even shipped! Yet I imagine other retailers are also facing “strong seasonal demand” at this time of year. This is a terrible customer experience, and I now see from other on-line commenters here that this appears to be their standard business model. To add insult to injury, today I received an email request to rate my purchase for an item I haven’t received. So what now? I guess I have to decide on another Christmas gift, go battle the retail crowds, then go through in inconvenient return process once the damn things ship. I don’t care how popular the product is, Crocs brand is terrible. I was going to order a new pair for myself after the holidays but I will find some other brand to support.
