Sh**customer service absolutely the worst .I ordered my kids first pair from their website about month ago maybe they quickly took the money but for them to send your order out takes an eternity I emailed them saying if they could change the size immediately after I made my order and they come up with their lame excuse once the order is made no changes can be made makes no sense whatsoever I never heard of this from any website .I decided to give them a try AGAIN I ordered two pairs from them today makes a week now they immediately take the cash out I emailed them the same instant I made my order because I noticed my apartment number was not included in my order no answer I tried the chat now option and I’m talking to Arlene C I told her about my issue mind you this was like two days later since my previous attempt to email them as well as let her know I never received a confirmation number at all I told her my problem she said I’m sorry once the order is made we can’t do nothing.then she offered I wait an additional 48 hours to contact crocs again and let them know again the same issue I was telling her that they would take care of letting the courier know and update them my apartment number I said okay I will contact you guys again in two days .two days later as in today July 14 I hit the chat now button and I’m talking to a Fredrick John S I let him know my issue that I have yet to receive the email that she promised me with the confirmation/and or tracking number and I don’t have An apartment number for my order he tells me oh your order was shipped already we can’t do nothing for you once you make the order it’s out of my hands you need to contact the courtier and try to let them know the problem your having I told him what the last girl told me he insisted nothing they can do for me that I had to go to the trouble of trying to contact the courier in hopes they can get my order delivered to me I said this is unbelievable I never met such bad service in my life he then proceeded to block me from being able to contact crocs again so decided to write this review to let you know crocs does not care at all they just want your money absolutely disgusting customer service after I receive my baby’s shoes (if I receive them)because now I gotta do all this extra stuff going out my way to hopefully receive a package makes no sense at all to send out a package that had absolutely no apartment number when it’s two different building with many apartments like I said they do not care and absolutely disrespectful people they have working for them that will feed you lies I will never order from crocs in my life and will let everyone know about both horrible experiences I have iv never in my life had a problem with a company usually they are fast to solve the problem not crocs make sure you don’t mess up your order in any way or it’s over for you .I have all the screenshots of both conversations with these people if anyone thinks I’m bs right now .
