Absolutely shocking experience and I really wished I'd read all these reviews before I placed an order. Less than 12 hours after I ordered from Crocs I received an email to say they were cancelling my order. No explanation of any kind was given. My bank account was saying pending so I used their WhatsApp to chat with them and they promised that it wouldn't come out of my account but that it would say pending for a couple of days. Then the money was taken. They then said the refund was now being processed but I knew they were fobbing me off. I got quite angry and told them I would claim it back through my bank. And that was today's plan to sort it with my bank. When I looked at my online banking account today it had been refunded. I was more shocked to get a refund as I didn't think I would judging by these reviews. They even had the cheek and offered me 20% discount which I told them where they could shove it. I will never shop with Crocs again and my advice to anyone would the same. A shambles of a company 😡
