I have purchased Crocs numerous times before and never had a problem with them but last Autumn I was waiting for an operation on my foot and realised that I would not be able to wear slippers. Instead I did an online order for a pair of fleece lined Crocs. They were OK to start with but soon rubbed a sore on one foot. I contacted Crocs but they keep replying that they have no record of my order. I have given them dates from my credit card and the amount I paid. I have given them the delivery address but they still respond saying “We’re happy you contacted us and would love to help you be comfortable in your own shoes “ but cannot find any evidence that I bought them. It would be useful if they had ‘my account’ where there was a list of past orders. I will purchase Crocs from another well know online retailer in the future.
