Creative Market has lots of great artist with quality digital products so they can get the 3 stars for that. The rest however has been a pain to deal with and after days of emailing they will act like they are really doing you a favor, mind you I have a monthly paid membership, by correcting the lockdown they have on your account. You can't update a credit card if you want to keep the credits you have because in the "fine print" it says that in doing so you loose all the credits you have PAID for! That was my huge issue with them last year. Finally as I mentioned before they will be able to fix it but they have to do a little work to get the problem solved. That must not be high on their priority list. I would think they would want to continue being paid but apparently NOT. After they fixed that and I got the over 100,000 credits returned to my account I gave them the benefit of the doubt and stayed with them. Well last week literally was even dumber than the updating a credit card. I have a new email account for my jewelry business and the previous one I was using was deactivated and the domain dropped. I could not then access mail if it was sent there. I had went to all the sites I use and changed it no problems. Even Apple was simple and they are like the sticklers for security. So I go the the site and when I try to click my account it says that my device is not authorized and they emailed me a verification...well good luck there cause I can't access that. I send a support message from the email I updated to and explained what the issue was. All my devices were authorized but who knows what that issue was. I get a response that they didn't have the email (my new one) in their records...SERIOUSLY ??I said that in my initial message! I repeat myself typing the old email address so they could read it again I guess...I get a response the next day that says we do have an account with that email...OMG... but we need you to send us...THIS WAS STUPID....receipts of the last 2 purchases...the ip address that is used on the device and gave a link to click...never heard of such a stupid thing...the last 4 on my credit card and some other dumb thing....I WAS LIVID! The best part is after I replied going off about it's a laptop so it moves around and isn't always connected to the same IP...told them I was done and they want me to click a random link that I'm suppose to trust for that IP but you want blood before I can change my email...that reply was apologizing for the frustration its policy but you can click on this "Account Settings" and it will take you to where you can change the email...........WHAT???? The whole run around wanting all that crap sent to update an email and now you send me the link to access my account which I could have had in the first place because they could verify my devices were authorized! She of course had to make like they were doing me such a favor and going out of their way?....No that is your job. That would have saved alot of trouble for both of us and complete unnecessary it's not like a bank account or something we don't need lock down on our access like fort knox!
