TLDR: Some good courses, but hope you don't run into any issues. Support is abysmal. I am a long term learner on Coursera, having completed over 10 courses with them since they launched. I am a subscriber to the "Full Catalog" access, have kept my subscription even when not actively learning (I calculated that I have spent over $2,500USD with the company). Course content does vary, but there are some real gems to be found (Wharton's courses are great).However, Coursera is updating their terms and ending "Full Catalog" subscriptions in December. The new service is Coursera Plus and does not include certain courses (e.g. Specialization by ISC2). However, I receive errors when trying to enroll in these soon to be discontinued courses (without separately paying). Support continuously replies with the same message (acknowledge the fault and forward on to our technical team with no timeline for completion, asking me to check in a few days). It has now been weeks since I raised this issue and the response is always identical (I've been contacting support every 2-3 days). I feel conned out of the money I put into the platform, I did not mind financing it because I believe in making quality education available to more people. But they seriously need to sort out their customer service/support.Update: January 2022 - Support said they would forward my comments to someone who would help. No contact came, all follow up emails have since been ignored. Now Full Catalog has been discontinued as a service, I guess I will never access the materials I paid for. Very disappointing and question the legality of this. Such a shame as the platform does have some very good content, just let down badly by its customer care.
