I began my subscription with Consumer Reports approximately 11 months ago. A few months into my subscription, I received an email from Consumer Reports, stating that I would receive a discount, if I would renew for an additional year, which I did. To me, that means that I now have the remainder of a two year balance on my subscription. However, after the end of my original year, my checking account was deducted by Consumer Reports for yet, another year. When I called to inquire about this withdraw from my account, the representative, who only chose to talk over me, rather than listening, stated that I now had 12 months remaining on my subscription. At this point, I should now have had the balance of two additional years. Ultimately, due to these seemingly wrongful business practices, culminated by the rude customer service agent, I chose to cancel my subscription.I know that the information provided by Consumer Reports, concerning many different products, has real value, but I cannot tolerate seemingly bad business practices, nor bad customer service.
