As a member of 10+ years I recently decided to use their web service. I quickly found out that you have to pay the subscription price twice to get the magazine and web access. I contacted them and they were rude so I cancelled. Honestly it wasn’t that big of a loss because the magazine content is usually 90% irrelevant to my needs/interests and other sites on the web provide similar services for free.What really got me is that they were rude and made no attempt to hold onto a decade long customer.
