coinbase

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Unacceptable Account Restrictions – Hindering Transactions at Critical Times

I have been a long-time user of Coinbase, but for the third time, they have restricted my ability to send crypto to external wallets, despite my account being fully verified and in good standing. This has occurred without justification, even after I have confirmed that there has been no fraudulent activity or security concerns associated with my account.In a highly volatile market, timely access to funds is critical, and these arbitrary restrictions have put me at serious risk of liquidation and financial losses. Despite repeated efforts to resolve the issue with their support team, I have received no reasonable explanation—only generic responses that fail to address the core problem.A platform of Coinbase’s scale should prioritise user access and security without imposing unnecessary limitations on legitimate transactions. Restricting withdrawals and transfers—especially in a fast-moving market—undermines trust in their service and raises serious concerns about how they manage user funds.I strongly urge Coinbase to reassess their approach to transaction restrictions and improve their customer support responsiveness. Until then, I cannot recommend their platform to anyone who requires reliable and uninterrupted access to their own assets.

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Date of experience: Mar 11, 2025