TLDR: Seized my funds for weeks and didn't keep me in the loop on what was going on with my account.I had an incredibly frustrating experience with Coinbase. The entire process felt like a chaotic mix of outsourced support, copy paste scripts, and a complete lack of what is going on within their internals.It all began when I received my Coinbase card. From the start, it didn’t work. I contacted support twice and was asked to verify my identity by scanning my ID and face six times (Yes, you heard that right). Five times on the first day, then again the next day. Only after that was I able to use the card.I used it for less than two weeks before my Coinbase Card was abruptly closed without explanation.When I contacted Coinbase support, they directed me to call the number on the back of the card. That number sent me to the Coinbase help page. The help page, in turn, told me to call the same number again. I was stuck in that loop for four days.Frustrated but still needing access to the platform, I deposited $1,000 in USDC (bringing my total deposits to ~$6,000). Right after, I found out my account was locked for withdrawals -- I couldn’t send funds to another wallet or cash out to my bank.-----TLDR:I reached out again, this time via email. and overall it took 14 days to get my funds back.-----Extended version:After explaining that my account was locked from sending or withdrawing, the agent said they'd forwarded my case to their team. That same day, they asked me to explain the source of my income and identify every transaction from my personal wallet - not my Coinbase wallet, my personal one. I gave them a breakdown of how I obtained the crypto and listed a few recent transactions.Five days later, I was told that I was permanently banned from using Coinbase - not just as an exchange, but as a wallet or financial service of any kind.I responded that I didn’t intend to use the platform anymore - I just wanted the money I had deposited. The next day, they claimed I was under investigation, even after terminating my account.Another day later, they said my funds were never frozen and that I could withdraw them at any time. I explained (again) that my account had been locked from sending or withdrawing for over a week. They ignored this.After I mentioned getting a lawyer involved, they suddenly told me I could cash out via ACH. I did—within minutes.In all honesty, Coinbase has been the worst company I’ve ever had to deal with - and I’m saying that as someone who's gone through the hell of disputing records with all three credit bureaus after they closed live customer service.EDIT: Coinbase's reply to this review is exactly what I'm talking about. They don't read what you tell them and just give you a copy pasted prompt.
