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AVOID AVOID AVOID AT ALL COSTS

AVOID AVOID AVOID AT ALL COSTS. the worst EPOS system I have ever come across. Looks very sleek and pretty but that's where it stops. The functionality is very very limited. As an example, you can not even do a profits reports, for that you have to subscribe to third party apps and pay ridiculous subscription rates. You cannot even check how much cash there should be in the till at a press of a button. AND their customer service is the worst customer service ever. When a customer service agent tells you after 2 months of complaining about an issue that the complaint is with another department and don't know when they will come back and we have no control over it, it tells you their commitment to customer services. The agent (Nicola Doherty) who sold us the system deceived us by selling a contract for 18 months and then sneaked in a 48 month contract without telling us and didn't give us a copy of the contract. We only found out by chance after 2 months when we requested a copy of the contract as we were collecting paperwork for VAT submission.

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Date of experience: Dec 06, 2018