I have had clover for 2 years and never really needed customer service until now. I call them because my orders total was not matching my net sales as they always do each month. There was $290 difference. I was on the call for over four hours with 5 different reps, and they all had no clue how to help. When asked to forward our issue with second level team, I simply got a “ticket number” and never got contacted by anyone. These guys were rude and all they knew what to do was “hold the line for 3-5min.” After this experience, I am planning to do an audit of my past year to find out if these guys are stealing money somehow and $290 was the trail they forgot to cover since no reps had Answers for it. What was weird that after every call there is a survey we are to take to rate our experience. However, since I was not happy with these guys, on all 5 calls, I was unable to take the survey, as if the reps have figured out a way to boast their ratings by avoiding to let Someone take a bad survey. When I request to to speak with a supervisor, I was on hold and call got disconnected. Horrible experience, all those who say clover customer service is the worst, I believe them now! Planning to switch soon.
