Our local Houston rep, Bob Gowdy, was exceptional! I wasn't upsold on anything. Just quickly addressed our businesses needs for 3 mini flex devices (highly recommend them for many reasons) and he delivered quickly with two different payment options so we could explore what was best for us warranty-wise while also being mindful of our seasonal budget. VERY IMPRESSED with his customer service, transparent and speedy assistance and finally, his grace/understanding during our calls where I requested a quick and smooth transaction without bells and whistles.