I have been told my merchant account will be terminated unless I complete my PSS compliance. Yet, it tells me my log on info is incorrect. When I ask for a reset, the email doesn’t arrive. So I go into the site to ask for help - live chat is unavailable, so I fill in the “concierge’ form. I explain that I cannot ring as I am in an area with poor signal - their response? Ring this number! Every single year I try to do this it takes months going around in circles, because they will only use the phone. It’s even more tricky this time, because a pop up gpdr box appears on the website every time you click on a heading or scroll down!What is wrong with them?You complain - they ‘review’ your complaint and say because they tried to phone you and you either didn’t answer or get back to them, they have done everything they can - it’s like being in a Kafka novel…..
