I was a new customer and registered a domain directly with them with the expectation they would complete the activation (as per their terms and procedures) but they repeatedly referred my requests for help to their useless 'Community'. To do my best to resolve this I contacted them through their support portal but got no response, and I found out that their customer service support email address is now no longer in use, and all requests must go through their website, which is what I've been trying to do in the first place. My formal complaint has gone unanswered and I have written off what I paid to them.I very rarely give 1-star reviews because usually, a company has done something to warrant a higher rating - even something small! But I can say that this company is so poor, that I cannot give it a rating more than 1 star.If you value your time and financial resources, avoid this company as you will waste significant amounts of both.
