I cannot get in my long time account with this company. Password doesn't work and 'customer service' can't help me. I filed a BBB complaint and got a call from a foreigner saying he was with the office of the President and would 'help' me get in my account. He lied. He wanted to put me on hold for an indefinite period of time to wait for 'an expert'. I told him I want to change my password myself and I don't have time to wait on hold !! Losers!! Don't get an account at Chase!