chase

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Very Poor Customer Service

I was set on opening an account with Chase due to their number of branches in my area. The staff at chase were borderline rude the both times I visited (2 different locations). They seemed genuinely uninterested in helping me open an account or even acknowledging me. I also tried to sign up via online after my experience with the local branches. This did not work. The online system directed me to a local branch. My last resort was a phone call, which trying to reach a live person was almost impossible. When I finally did, their advice was to go into a local branch. This bank reeks of inefficiency and has some of the poorest customer service I have ever experienced in a bank. In comparison, this experience had me research other banks and I settled on Wells Fargo. The experience was in total contrast of Chase. Very professional, very efficient, and they acted like they wanted my business. The service was good enough for me to also give Wells my business account. This entire experience has left a very sour taste for chase. I know this review will fall on deaf ears at chase. I know not having me as a customer; my personal account, nor my business account of just over 7 figures in revenue last year, will have very little effect on Chase’s bottom line. Therefore my objective is to place a beacon of warning. If they treat potential customers in this manner, I can only imagine what it would be like to be an actual customer.

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Date of experience: Aug 04, 2024