If you like dealing with inncompetance then this Chase Bank branch is the place for you. I do not bank with Chase but they are my mortgage holder. I had a check for an insurance claim and the check needed to be endorsed by My Mortgage Holder (Chase Bank) and myself before I could cash the check at my bank. I called customer service and they went over all the details about how to get the check endorsed. They said that because the check was a small amount the local branch could endorse the check. When I took the check to the branch the teller called a Chase customer service rep that instructed her to mail the check to get endorsed. I told the teller the information she got was incorrect and they can endorse the check at the branch. Ultimatley I was overruled and the Chase Branch sent the check out to be endorsed. When Chase corporate got the check they sent it back to the Chase branch as they do not endorse check that are in a smaller amount. The check is to be endorsed at the local branch just like I told them.Now the check got lost by UPS on the way back to the branch. I asked Chase to make this right but they told me it's up to me to contact UPS to file a claim and it's up to me to contact Citizens Insurance to get another check. I asked what would happen if I cannot get another check from Citizens Insurance and the manager told me to take it up with UPS. Why would it be my responsibility to take it up with UPS when it was Chase Bank that sent the check via UPS when it got lost??? I then asked what if UPS does nothing? How would Chase Bank make things right? The managers answer is that I would be out the money. How does it make sense for me to be out money for a check that Chase Bank took from me, shipped out against my advice and got the check lost. This is a manager of a Multi Trillion Dollar Company saying they messed up but I'm pretty much out a few thousand dollars because of it. I would run as fast as you can away from any Chase Bank.
