Chase has the worst customer service and policy processes. I regret ever opening a business bank account with them. Their call center is clearly off shore as the phone lines sound crackly and every representative I speak to has a very thick Indian accent which is difficult to understand. Their phone lines constantly disconnect and no one calls you back. On their call canter waitlist they have a call back option, don't choose that because no one will ever call you back. Their fraud department holds onto YOUR funds (for TWO WEEKS) even though all checks and balances have been cleared and verified. Their process is not expressed to the customer and they don't even contact you through phone, text, or email to verify anything! There is zero correspondence with the client which is extremely frustrating wondering where you are in the process. Unfortunately it seems Chase uses your funds to accrue interest in one of their accounts for their gain, all the while you're unable to use your own funds to use or invest. They need to seriously improve their customer experience fast or businesses will move their money elsewhere.
