As a potential customer (we own a small business), we created an account to post an ad. Within HOURS we decided to cancel (free trail was only 5 days). The instructions on how to do that didn't work, sent an email to the ONLY email address listed anywhere and called 2 days later (they don't answer or work on weekends). Have gotten the runaround and bait and switch for 4 days and talked to 4 differect customer service people. It's a nightmare - AND they billed us for one month in advance - over $400!!! Never posted an ad, never used it and have proof of contact and their voice logs (they record). Am opening a BBB claim today. STAY AWAY if you are small business.