I spent hours building a profile and applying for jobs, and then noticed that they had changed my display name from my name of choice back to my birth name on my pubic profile after I submitted my background check. My first name is extremely rare and I don't choose to use it on public forums for safety reasons until I have personally vetted people. (Obviously I am fine with its being used for background checks, etc., but I did not give consent for the display name to be changed.) When I asked for help with this, I was told that they could not change the display name, but was assured that my account would be hidden while the issue was forwarded to a supervisor so we could figure it out. Minutes later, I got an email saying that my account had been closed "as I requested." The email said to "let us know" how they could help, but when I replied, the auto-reply said that account isn't monitored. (That part is just dumb and inconvenient but not actually a major issue in itself. However, it does show how poorly the site is run, IMO.)There were several other issues, like the phone app and site showing differing requested pay rates and my not being able to adjust them without going through the chat function, having paid for a background check and then not being credited for one, and the lack of information on many of the job postings that make it seem like there may be fakes out there. From the reviews, it seems as though I'm not alone in this -- there are many reports like mine and worse. Care.com clearly doesn't have its ducks in a row and isn't actually trying to help people as much as it is polishing its façade. If I could give it 0 stars, I would.
