Customer service was great. They were able to refund me a large portion of their upgraded service. Unfortunately I didn’t understand what I was paying into at the time ($12.99/month for total of over $155). I received back most of this amount but was still charged for one month’s usage ($38). My decision not to use this service = I had a hard time understanding how this service operates within their website - hence paying the hefty $155. That was my mistake for not understanding. But I also never heard back from those I’ve messaged for potential service, even with the upgraded membership - a little disappointing. I will look elsewhere for in home service.
