I can't begin to tell you how horrible the customer service is! They charged my account after I cancelled, then after receiving a refund (had to get my bank to do it because they never responded to emails!) they again charged my account after they had cancelled my account. I caught the charges 4 months later and requested a refund from their care customer service only to receive an auto reply that this email was no longer being monitored. So I contacted my bank and again had them get it refunded. I received a reply from a very rude customer care person from the email account that "wasn't monitored" stating that I would not get a refund and that I wasn't owed anything. I told them it was fraudulent charges and I would get a refund and then I got another email from "the manager" again from the non-active email for their customer service (seems to be working just fine!) stating again that I would get no refund and was owed nothing back. Wow. Just wow! The absolute smugness, the horrible customer service! I will NEVER AGAIN use care.com DEAD TO ME. They just want $$$$$$!!!!
