I would like a refund. Confirmed caregiver was not really confirmed. They advertise a specific rate per hour or event but in extortionary manner they double or triple the fee asked close to the event so there is no time to find another one. Before one registers care.com promises vetted sitters, then they ask you to pay extra for background checks. Then they tell you the people are not vetted and it is your responsibility to ask for a background check every time. Communication with caregivers is done through their site alone so one has no idea there are messages to respond to. Caregivers asked for more money and cancelled. I got help through another app. Awful experience. It happened more than once
