-Lack of any updates on subscription status seems to be intentionally designed to keep people subscribed when the service is not in use (abusive tactics to take more nonrefundable fees)-Subscriptions pricing promised unlimited background checks, but is not clear about what the actual background check process looks like and these are not easily available for listed caregivers as you have to go through a long process with each caregiver that they have to consent to (false advertising)-Few caregivers with any experience or references, and after interviewing 10 and trying 4, we had pretty bad experiences across the board-Very glitchy website; pushes you to hire for specific days and make payments through them, but then those jobs will just get rejected by caregivers because caregivers were only providing general availability and not specific dates or updating their availability for jobs booked outside the platform. Leads busy parents to think they have secured care only to have to start all over again.
