I signed up for a 3-month premium subscription thinking I’d find qualified, responsive childcare providers. Instead, I got ghosted by most sitters, and the few who replied immediately asked me to take things off-platform—blatantly unsafe and against their own policies.To make matters worse, there’s no way to cancel an active subscription—only the auto-renewal. I emailed support directly to cancel. No response. When I finally got through, I was told refunds are “not allowed,” despite zero usable service being delivered.This is the exact type of deceptive practice Care.com was fined $8.5 million for by the FTC in 2024—and clearly, nothing has changed.Avoid this platform. You’re better off burning your money.
