capitalone

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Awful customer service

Awful customer service. You will NOT be able to get anyone on the phone. Multiple times I have called and waited on hold for 20-30 minutes, and then the line disconnect. They will bounce you from person to person claiming the next person will take care of your issue (but they don't). Okay card if you never have issues, if you do. Prepare to enter the hell that is their customer "service" call lines.

1
Date of experience: Oct 31, 2023