capitalone

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I have 4 things to complain about.

I have 4 things to complain about.. 1) My auto loan was paid in full and it is still on my account active! .. 2) I can Not Pay my Credit Cards's on the app nor Website! It continuously tells me "We've hit a snag" to call the number. Now I'm inclined to pay the service fee! (Been going on for a week)! .. 3) I have 1 bad mark they put on my credit saying I was late, When I was NOT late, I changed payment date, called in and they said it would be taken care of, that was during the summer, here we are in November! It has caused my score to drop by 30 points, the bank said! ... 4) And Lastly, when you call in NO ONE Speaks English!!! Very Bad Language barrier, can't get them to understand anything!!

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Date of experience: Nov 18, 2023