capitalone

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Worst Customer Service Ever

Worst Customer Service EverI had spoken with customer service numerous times about an incorrect mailing address they have on file for me, resulting in denied transactions and mis-sent communications. The last customer service person was ready to close my account rather than focus on really fixing my problem. I wrote a letter over 3 weeks ago expressing my frustration and a final attempt to resolve the issue requesting a response and have not heard anything back. This is not a priority for them and I am done with Capital One.

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Date of experience: Oct 06, 2024