am beyond frustrated with the abysmal service I’ve experienced with Capital One, and I feel compelled to share my story in the hopes that others will avoid this bank.On October 7, 2024, I sent a wire transfer from my Wells Fargo business account to a Capital One account owned by a well-known associate of mine, for a business-related service. The amount of the transfer was $25,000, which I confirmed was successfully received in my associate’s Capital One checking account. The account details are as follows:Account: - ending 5022Routing: 065000090Business Name: DEVZEKENTERPRISEE LLC.However, when my associate (the recipient) tried to withdraw the funds, he was informed that his account had been closed. Instead of accessing the funds, he was told that a check for the full amount would be mailed to him.My associate has since visited the Capital One branch multiple times to follow up, and each time he was told to simply “watch out for the check.” Over two months have passed, and he has still not received the check, nor has there been any communication or updates regarding this issue.This situation has turned into an absolute disaster for my business. The $25,000 was intended for crucial company development, and now I am facing severe delays and financial setbacks because of Capital One’s lack of action, poor communication, and utter disregard for customer service.I have personally visited Wells Fargo, and they confirmed that the transaction went through successfully from their side. Yet, Capital One has failed to provide the funds to my associate or offer any satisfactory solution. This is unacceptable.It is clear to me now that Capital One is incapable of handling basic banking operations, and I cannot recommend this bank to anyone who values their time, money, or business. I urge Capital One to resolve this issue immediately, although I have very little faith that they will do so in a timely or responsible manner.
