My email was recently hacked, and I was locked out of it as well as MANY accounts, including BuyMeACoffee. After reaching out and providing proof of my identity (ID and selfie), support immediately updated my account's email so that I wouldn't loose it to the hacker. Why only 3 stars?Well, I've not had the account very long. Nor have I received any funds through it. Being honest and fair is something I live by. And I can't give a honest score higher than 3, when I've yet to use their services. The Lord's willing, that will change soon.