If I could give -5 I would. I've had a personal account for over 10 years and created a business account from that profile a few years ago. Recently, I recieved notifications that my personal account was in violation of Facebook's policy and I will need to verify my identity or my account will be disabled. This was odd as there was no link to the specific post in question. Furthermore, why would I need to verify my identity? Lastly, the notification seemed to be from another account. My account is now disabled but my business account is still active. However, I am unable to access that account or make changes given how the account was created. I've spent hours trying to get assistance but there's no direct or live customer service reps available. Instead they have articles for various issues but, none for this problem exists. As a result, I initiated a Google search for a contact number which led me to someone who wanted to remotely access my phone to install software under the pretence of checking for bugs. I also found a way to submit a dispute which resulted in zero response. Lastly, I have searched on you tube and found that a newsroom did a story on someone who encountered the same issue. They were also unsuccessful in making contact or receiving information for that individual. At that point I lost hope, especially since at that point I have spent hours, days, and weeks trying to get to a resolution. How is this type of operation even possible? But, I hope Facebook/Meta will improve this basic expectation in its business. Now, I have to accept the fact that I need move on from Facebook, knowing that my business will forever be affected unless I start all over by creating a new account and updating all other accounts and website after having built a reputation over five years.
