Buffer disconnected from Instagram a week and a half ago. We have not been able to establish a reconnection. This is during the height of the Mother's Day push. We have lost productivity, engagement, and profitability due to their lack of customer service. BUFFER'S CUSTOMER SERVICE IS NOT AVAILABLE DURING BUSINESS HOURS. You can only reach them via email. They respond overnight, and will not communicate during our business hours, at all. Even begging to speak with someone after all of their copy + paste tutorials via email failed to resolve our connection issues, I was offered to schedule between the hours of 5am and 9am. If Buffer stops working, don't expect them to help.
