I can't emphasize enough how disappointed and frustrated we are with our experience using Brevo over the past several years. As loyal clients, we had high hopes that this platform would help us streamline our operations but it has been nothing short of a nightmare.First and foremost, Brevo is riddled with bugs. It seems like every week, there's a new issue that wreaks havoc on our business operations. Mails don't get sent out as they should, and automation flows trigger incorrectly, leading to a chaotic mess. It's infuriating that a platform we rely on to run our business smoothly can't seem to get its act together.What's even worse is the way these issues are handled by Brevo's customer support. Instead of taking our concerns seriously, they simply brush off these bugs as "temporary problems." But the reality is, these problems are far from temporary. They've become a recurring nightmare that's costing us time and money. We've grown tired of their excuses and empty promises.To add insult to injury, we rarely receive any financial compensation for the disruptions these issues cause. Brevo acknowledges that these problems are "very annoying" on their end, but they seem to forget the significant impact these glitches have on their clients. It's inexcusable for a company to admit to causing frustration and inconvenience and then do nothing to make it right.At this point, we can't recommend Brevo to anyone. We've had enough of the wasted time, the headaches, and the unfulfilled promises. We're now migrating to a more reliable platform, and we urge anyone considering Brevo to do the same. Save yourself the stress and avoid this dreadful platform at all costs. Brevo is nothing but a colossal disappointment.
