We heard a lot of braintree and moved our E-commerce business into Braintree. After 18 months of doing business together we started noticing that braintree have started withholding our funds without prior intimation, inspite of having less than 0.4% Chargeback rates. When we asked why was the fund withheld without prior notice we were told that it is a usual practice which is decided by the underwriters. As a business, how can we manage our cashflow when the payment gateway like Braintree acts in such immature fashion. They are someone who cannot be trusted for their words and commitment. In the skin of underwriters the merchants are treated very poorly as if they have committed crime.We have invested a lot of money into our IT product by moving into Braintree both in the websites and mobile apps. Now we are going to get out of braintree for their highly unreliable service standards.I see all these happening after they got acquired by Paypal.
