I am a IT Manager for an online retail company who created an account with Braintree payments. At first, they accepted this account, and gave no reason at this stage to believe their acceptance (braintree payments) was conditional. However, soon afterwards, I received an email in broken English requesting three months worth of bank statements, now, at once.After we had deciphered their meaning, it really wasn't clear. So bad was it, I felt that it might be a scam. It wasn't, they really were that rude to their customers. After this was resolved, and we had duly submitted our statements (we received a brisk reply), they took several days to make a decision. Braintree had decided that they did not 'wish to support our business' (a garden machinery store, hardly risque). For this, they provided no explanation whatsoever. None.They are a disgrace. I shall not use them again in the future, and shall recommend to everyone that they avoid this company like the plague.
